Sarbyx TrayClock: The Ultimate Smart Tray Timer for Busy Kitchens

Troubleshooting Guide: Common Sarbyx TrayClock Problems and Fixes

Quick checklist (try first)

• Restart the TrayClock app and your PC.
• Update the app to the latest version and restart.
• Reboot any external devices (USB hubs, Bluetooth receivers) connected to the TrayClock.
• Check permissions: allow app access to system clock, notifications, and network if applicable.

1. TrayClock won’t open or crashes on launch

• Fixes:
  1. Close all TrayClock processes in Task Manager, then relaunch.
  2. Install the latest app build (download from vendor page) — corrupted installs commonly crash.
  3. Run as administrator once to ensure needed permissions.
  4. If crashes persist, create a new Windows user profile and test there to isolate profile corruption.

2. No tray icon or icon missing/blank

• Fixes:
  1. Open Windows Settings → Personalization → Taskbar → Select which icons appear in the taskbar; toggle TrayClock on.
  2. Restart explorer.exe (Task Manager → End task → File → Run new task → explorer.exe).
  3. Reinstall TrayClock if the icon resource is corrupted.

3. Time display incorrect or out of sync

• Fixes:
  1. Verify system clock and time zone are correct (Windows Settings → Time & language).
  2. Disable any other third‑party clock utilities that might conflict.
  3. In TrayClock settings, toggle automatic sync with system time off/on to force refresh.
  4. If using network time, ensure internet access and that NTP settings are functional.

4. Settings won’t save or revert on restart

• Fixes:
  1. Run the app with admin rights and reconfigure settings.
  2. Check that the app’s settings folder is writable: right‑click its install/data folder → Properties → Security and grant write permission to your user.
  3. If settings still reset, delete the app’s config file (export/save first if available) so a fresh config is created.

5. Multiple clocks/cities not showing or failing to update

• Fixes:
  1. Confirm each clock entry has a valid city/timezone selected.
  2. Remove and re-add problematic clock entries.
  3. Ensure the app can access the internet if it fetches timezone/daylight data.

6. Notifications/alarms not sounding

• Fixes:
  1. Verify system sound is on and volume for TrayClock (or app notifications) isn’t muted in Volume Mixer.